How Can We Help?

Our artwork is made to order. Production and delivery timing depend on the piece, size, material, finish and destination. Email Info@decorumBY.com before ordering if you need a current estimate or have a specific deadline. We can help you confirm timing for your selections.

Sign in through My account to review your order information. For a production update or shipment tracking details, email Info@decorumBY.com with your order number and the email used at checkout. You can also call 786-586-3472.

DecorumBY offers free U.S. shipping. Review your delivery address and the final order total before placing your order. Contact us before ordering if your destination needs special delivery arrangements.

Please contact us before placing an order for a destination outside the United States so we can confirm whether delivery is available and discuss shipping costs, duties and any other destination requirements.

Contact us with your order number to confirm shipment arrangements for your pieces. If you need coordinated delivery for an installation, let us know before ordering.

Each piece is produced for your order, with materials purchased and labor committed specifically to it. All items are final sale unless we expressly state otherwise in writing before purchase, or a remedy is required by applicable law. We do not accept buyer’s-remorse returns or exchanges of correctly supplied artwork. Please review measurements and selections carefully. Read the complete return policy.

Inspect the artwork promptly and email Info@decorumBY.com within 48 hours of delivery. Include your order number, delivery date, a description of the issue, and clear photos of the exterior and interior packaging, shipping label, entire piece and damaged areas. Keep all packaging and the artwork for inspection. Do not return anything without our written instructions. Applicable legal rights are preserved.

All pieces are shipped with shipping insurance. DecorumBY will file or coordinate a carrier or insurer claim using your documentation. Insurance coverage, replacement-cost reimbursement and payment timing are subject to the carrier’s or insurer’s review and approval. Claim payment is not guaranteed. We will communicate the outcome and coordinate any approved replacement or reimbursement; the claim decision does not remove remedies required by law.

If a refund is authorized, we will confirm the amount, payment method and next steps in writing. Processing time depends on the payment provider and the circumstances of the approved resolution. Please contact us before shipping any item back.

Email us with your order number and photographs explaining the issue as soon as you discover it. We will review the details and advise you of the next steps. Our final-sale policy does not exclude remedies required by applicable law for defective, incorrect or undelivered goods.

For an order placed through Wayfair, Perigold, Joss & Main, AllModern or another marketplace, contact the retailer through which you placed the order. That purchase follows the terms applicable to that retailer’s transaction.

Explore the collection, open a piece and choose its available size, shape and finish. Add your selection to the bag. When online ordering is available, continue to checkout to review your order details and payment options. For ordering assistance, email Info@decorumBY.com or call 786-586-3472.

Open a piece in the collection to review its available sizes, shapes, finishes and prices. Options vary by artwork. For a custom request, contact us before ordering so we can discuss your project and confirm what is available.

Use Sign in / Register at the top of the site to create or access your account, then select the heart on pieces you like. Open Saved pieces to revisit your choices. Sign in to keep your saved pieces across visits and devices.

Create your customer account and apply through the Trade program. Applications are reviewed before trade pricing is activated. Once approved, sign in with that same account to see trade pricing on eligible pieces. Special-piece exclusions may apply.