Returns & Shipping Damage Policy

Made to order. Final sale.

Each DecorumBY piece is made to order. Materials are purchased and committed, and production, fabrication and finishing labor are performed specifically for your order. All items are final sale unless DecorumBY expressly states otherwise in writing before purchase, or a remedy is required by applicable law.

We do not accept returns or exchanges based on buyer’s remorse, a change of mind, or personal preferences about a correctly supplied piece, including its size, color, style or material. Please review your selections and measurements carefully before ordering.

Inspect your delivery within 48 hours

Inspect the packaging and artwork promptly upon delivery. It is the customer’s responsibility to notify DecorumBY in writing of shipping damage within 48 hours of delivery by emailing Info@decorumBY.com. Include your order number, delivery date, a description of the damage, and clear photographs showing:

• The exterior packaging, including any visible impact or damage;
• The shipping label and tracking number;
• The interior packaging and protective materials; and
• The damage to the artwork, including close-up photographs and a photograph of the entire piece.

Keep the artwork, carton and all packaging until the claim is resolved. The carrier or insurer may require an inspection. Do not discard packaging or return the piece without written instructions from DecorumBY. Late reporting or missing evidence may affect an insurance claim; these reporting requirements do not override rights provided by applicable law.

Insured shipping and carrier claims

All items are shipped with shipping insurance. DecorumBY will file or coordinate a claim with the carrier or shipping insurer using the documentation you provide, and may request additional information or inspection access.

Claims for replacement costs and/or reimbursement are subject to the carrier’s or insurer’s review, coverage terms and approval. The carrier or insurer determines insurance eligibility, approved claim amounts and payment timing. Insurance payment is not guaranteed. We will communicate the claim outcome and coordinate any approved replacement or reimbursement.

Exceptions and customer rights

A damage report is not authorization to return an item. Any authorized return or exception must be confirmed by DecorumBY in writing. This final-sale policy concerns voluntary returns and does not exclude remedies that applicable law requires for damaged, defective, incorrect or undelivered goods. A carrier’s claim decision does not remove any obligation DecorumBY has under applicable law.

Contact DecorumBY

Email Info@decorumBY.com or call 786-586-3472. Shipping-damage reports must be submitted in writing by email with the required photographs and order information.

Marketplace purchases

This policy applies to purchases made directly from DecorumBY. If you purchased through another retailer or marketplace, report the issue through that retailer and follow the terms applicable to that purchase.